We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday - Friday: 9 a.m. – 4:30 p.m.

Our Aim
Here at Pinnacle Orthodontics, our dentists are dedicated to achieving the best possible results for all our patients! We want you to be happy with our service and endeavour to give you the highest standard of care. Our orthodontists feel that continuing professional development is important and therefore regularly update their skills via courses and seminars.

Appointments
We will try to accommodate you with suitable appointment times within our NHS opening hours, however, due to certain types of appointments that may involve laboratory work for example, this may not be possible. If you are unable to keep your appointment, please let us know as soon as possible so that we can allocate the appointment to another person. Missed appointments waste NHS time. If you miss more than three appointments or give less than 24-hours notice, we may not be able to complete your treatment or offer you NHS care in the future.

Emergencies
Urgent treatment is treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition from deteriorating before you can make a normal appointment. If you need urgent treatment or advice outside of the opening hours, please contact 02476 221 289 and follow the information on the answer machine.

We offer a limited number of emergency appointments each day, designated specifically for patients in pain. For an emergency appointment during the opening hours, telephone 02474 221 289 where a receptionist will assist you.

Disability Access
We are able to provide full ground floor access to the reception area and surgeries for disabled patients, however, due to the upstairs location of our x-ray equipment, we are unable to take radiographs. Should you need x-rays, we shall arrange an appointment at alternative premises.

NHS Orthodontics
We are able to treat people under 18 years old on the NHS only if they meet the criteria for treatment set by the Government and the Department of Health. This is called the Index Of Treatment Need or IOTN. Orthodontists are specially trained to make this assessment and will explain to each patient where they are on the scale. Private treatment is available to all patients.

Dental Records
Your dental records will remain confidential and secure. However, occasionally we may need to release these to Coventry Primary Care Trust or the NHS Business Services Authority as part of our ongoing clinical review process. We will try to contact you before releasing your dental records to another organisation.